Cryptomus FAQ

  • Getting Started

  • General questions

  • Payment acceptance

  • Safety

  • Manage your account

Safety

Is it safe to accept cryptocurrency?

Using cryptocurrency as a payment acceptance, you are not at risk of being blocked by payment systems for opening a transaction dispute. Also, unlike payments from bank cards and e-wallets, cryptocurrency transactions are not subject to cancellation and refunds. Refunds are possible only at the initiative of the seller, which protects you from possible fraud attempts by unscrupulous buyers.

The basis of cryptocurrency is cryptography - reliable way to encrypt any data. Hacking an encrypted system is impossible, and using blockchain technology guarantees access to the full history of transactions associated with a particular transaction.

Which wallets are used to store the received funds?

We work with our own wallets, which are created on our nodes and work only in our system. We take the security of our clients' funds very seriously.

Important: To not worry about storing funds you received, you can always use the auto-withdrawal of funds for your own wallet.

How safe is it to use our service and how to protect your account?

We provide our customers with the most reliable service. We have a dedicated team to test for vulnerabilities, and we always keep our software versions up to date. All servers are located in the best data centers, meeting all security requirements. And additional features such as flexible 2FA, WhiteList, Auto-Withdrawal, PIN code, Session Reset of funds for your own wallet.

Cookies and fingerprint settings

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We use cookies and browser fingerprint to personalize content and advertising, provide social media features, and analyze our traffic. We also share information about your use of our website with our social media, advertising, and analytics partners, who may combine it with other information. By continuing to use the site, you consent to the use of cookies and browser fingerprint.