Payments through our payment gateway and transfers from external wallets can be temporarily frozen if our system detects that the funds or wallets involved in your transaction are linked to risky or prohibited sources. For example, if our system of automatic AML (Anti-Money Laundering) monitoring finds any connection to activities such as gambling, fraud, sanctioned entities, dark markets, or crypto mixers, the transaction must be suspended for security and compliance reasons.
Even if you are not directly involved in these violations, you may receive “dirty” money accidentally — for example, as payment for services or during P2P trading. This is highly possible if using platforms without automatic AML monitoring: non-custodial wallets, decentralized exchanges (DEX), and centralized exchanges (CEX) that do not comply with AML.