What should I do if payment has not been received?
If for any reason the payment made by the buyer through Cryptomus service has not been transferred to your account, you need to request the following information from the client:
1) The number of the wallet to which the funds were transferred;
2) The txID of your transaction - it is specified in the wallet or exchange from which the transfer was made or direct link to the blockchain browser.
After receiving the data, contact our support team. We will determine the reason of unsuccessful transaction and help to solve the problem.
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We use cookies and browser fingerprint to personalize content and advertising, provide social media features, and analyze our traffic. We also share information about your use of our website with our social media, advertising, and analytics partners, who may combine it with other information. By continuing to use the site, you consent to the use of cookies and browser fingerprint.