Cryptomus FAQ

  • Getting Started

  • General questions

  • Payment acceptance

  • Safety

  • Manage your account

  • CRMS

Manage your account

How do I activate two-factor authentication?

To connect two-factor authentication, go to "Settings" in your personal account, then to the 2FA section.

1. Download any authenticator application (for example, Google Authenticator) and open it.

2. Add a new device by selecting the option to scan the QR code. Scan the QR code on your other device's screen.

3. Enter the code from Email/SMS first and then the code from Google Authenticator, which is constantly updated.

2FA

Two-factor authentication will be successfully enabled. To log in to your account, you will need to enter a six-digit code that is generated in the authenticator app.

What should I do if I can't access my device with 2FA authentication?

If your account has two-factor authentication connected and you can't log in, contact our support team. We will try to solve your problem.

How to get payment notifications?

We made it possible for you to configure settings as you like to receive notifications.

You can receive notifications about incoming payments to your email and Telegram account. To allow this, go to "Settings" and go to the "Notifications" section.

You have a wide choice of where and what kind of notifications you want to receive.

notifications-settings

You can also enable notifications on your Telegram account. We have two bots for receiving notifications.

First one is Cryptomus Info Bot which notifies you when you log in to your account, change your password, create a new API key for payment, create a new project (Merchant), change your Email or phone number.

The second is the Cryptomus Merchant Bot that notifies you about the new transactions, successfully paid invoices, new payments, errors and creation of a new API key for payments.

It is very easy to connect, click the "Connect" button. Then, you will receive a pop-up window, where you have to click the"Connect Telegram" button. We recommend you to connect both bots at once!

After that, be sure to press the "Start" button in Telegram to make the notifications work.

How can I withdraw funds immediately to my wallet?

If you want the funds you receive immediately and automatically withdraw to your wallet, use our feature.

1. Go to your account settings.

go-to-settings

2. Select "Auto-withdrawal"

auto-withdrawal-settings

3. After enabling 2FA, click "Add adress".

settings-add-address

4. You need to specify:

  • Cryptocurrency and network (each separately)
  • Your wallet address
  • Auto-withdrawal amount - you can check it to always withdraw maximum amount
  • Set withdrawal frequency - every hour, 6 hours or 24 hours
settings-withdrawal-frequency

Done! Now, when you accept payment from a client, the cryptocurrency will be automatically withdrawn to your specified wallet address.

settings-add-address-donesettings-withdrawal-on

Can I allow withdrawals only to my wallet?

Yes, there is a White List Management Here you can add the address to withdraw funds only to it.

You can also add IPs to whitelist so only trusted IPs can interact with your API keys.

For example, if the API Whitelist is turned on, the IP is entered, and the key is given to your programmers, they wouldn't be able to create an invoice or withdraw money from their device because the trusted IP address is turned on. Or it is just used as protection, even if API keys are somehow leaked/stolen/lost, you will not lose money as nobody will be able to create payment by API from IP address not specified in the Whitelist.

settings-add-address-done

What happens if someone tries to hack my account?

Don't worry, there is a Fraud system to protect users from hacking.

For extra security after changing the password, email address, phone number, or API key the fraud system prohibits the withdrawal of funds for 24 hours.

To minimize the chance of an unauthorized person gaining access to your wallet, after six hours of inactivity the session is reset and the account is logged out if the pin code is not enabled.

You can also enable the PIN code in the settings. This feature requests you to enter the code you set after 15 minutes of inactivity.

add-pin-code

In order to set up a PIN code:

  1. Go to SettingsSecurity and connect the feature;
  2. Set the four-digit code, then confirm it by entering it again;
  3. Confirm the PIN code set up by going through 2FA authentication;
  4. Done! Your account is now even more secure.

Can I use the service from my mobile device?

Yes. The mobile version of the personal account is fully adaptive and has the same functionality as the desktop version.

We are constantly working to improve our service to make it more convenient to work with. Release of the app for smartphones is expected in the nearest future.

How do I delete my account?

If for some reason you want to completely delete your account, go to your account settings and click "Delete".

It is not possible to delete a merchant project, while this option is not provided.

delete-account

Moderation

Moderation takes place during API integration for API key generation.

To pass moderation, you need to go to the merchant page and then go to the settings.

withdrawal

On moderation - A request for API integration has been sent;

withdrawal

Active - Moderation passed successfully;

withdrawal

Moderation not passed - You have not passed moderation;

withdrawal

Blocked - Approved request is blocked (From Active to Blocked status)

withdrawal

For questions about the status of moderation, you can contact our support service.

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We use cookies and browser fingerprint to personalize content and advertising, provide social media features, and analyze our traffic. We also share information about your use of our website with our social media, advertising, and analytics partners, who may combine it with other information. By continuing to use the site, you consent to the use of cookies and browser fingerprint.